Terms and Conditions

Terms & Conditions – Gulshan Health Spa

Last Updated: 17 November 2025

Welcome to Gulshan Health Spa.

By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully before making any booking or using our platform.

1. Acceptance of Terms

By visiting our website, booking an appointment, or using any of our services, you acknowledge that you have read and agreed to these terms.

If you do not agree, please discontinue using our website.

2. Services We Provide

Gulshan Health Spa offers:

  • Spa & Body Massage Services
  • Wellness & Relaxation Treatments
  • Beauty & Skin Care Services
  • Online Appointment Booking
  • Customer Support & Inquiry Handling

We reserve the right to modify, improve, or discontinue any service at any time.

3. Booking & Appointment Policy

3.1 Booking Confirmation

Appointments can be made through:

  • Website booking form
  • Phone call
  • WhatsApp/Messenger
  • Walk-in (subject to availability)

Your booking is confirmed only after you receive a confirmation message or call.

3.2 Rescheduling

You may reschedule your appointment at least 3 hours before the scheduled time.

3.3 Late Arrival

If you are late by more than 15 minutes, your appointment may be shortened or rescheduled depending on availability.

3.4 No-Show Policy

If you do not arrive for your appointment without prior notice, the spa reserves the right to refuse future bookings.

4. Payment Terms

We accept:

  • Cash
  • Mobile Banking (Bkash/Nagad/Rocket)
  • Online Payment

4.1 Advance Payment

Some services may require advance payment.

Advance payments are non-refundable, except under certain conditions defined in our Cancellation Policy.

4.2 Price Changes

We reserve the right to change service prices at any time.

Updated pricing will always be available on our website or displayed at the spa.

5. User Responsibilities

By using our website, you agree that you will NOT:

  • Provide false personal information
  • Attempt to hack, disrupt, or damage the spa’s website
  • Violate any Bangladeshi laws
  • Harass or abuse staff members
  • Copy or misuse our content, images, or branding without permission
  • Violating these terms may result in service refusal or legal action.

6. Health & Safety Policy

To ensure a safe and comfortable environment:

  • You must inform therapists of any allergies, pain, injury, or health conditions before the session.
  • Certain treatments may not be suitable if you have medical issues such as heart disease, skin infections, fever, etc.
  • We maintain a professional, safe, and respectful environment at all times.
  • Any form of inappropriate or sexual behavior is strictly prohibited.
  • Such behavior will result in immediate termination of the session and possible legal action.

7. Website Usage Rules

You may use this website for:

  • Browsing services
  • Booking appointments
  • Contacting customer support
  • Learning about our spa offerings

You may NOT:

  • Reproduce website content without permission
  • Use automated bots to scrape data
  • Upload harmful code, spam, or malware

8. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

By using the website, you automatically agree to our Privacy Policy.

9. Intellectual Property Rights

All content on our website including:

  • Text
  • Images
  • Logo
  • Graphics
  • Service descriptions

— are the exclusive property of Gulshan Health Spa.

  • Unauthorized use, copying, or reproduction is strictly prohibited.

10. Limitation of Liability

Gulshan Health Spa is not responsible for:

  • Any injury caused by failure to disclose health conditions
  • Personal items lost within the spa premises
  • Website downtime due to server issues
  • Damage caused by third-party services (payment gateways, hosting services, etc.)

We aim to provide the best experience, but cannot guarantee uninterrupted website availability.

11. Cancellation & Refund Policy

  • Cancellations must be made at least 3 hours before the appointment.
  • Advance payments are non-refundable except in rare cases (technical issues, service unavailability).
  • Refunds, if applicable, may take 5–7 business days.
  • You can request detailed Refund Policy separately if needed.

12. Third-Party Links

  • Our website may contain links to external websites.
  • We are not responsible for their content, security, or privacy practices.

13. Changes to Terms & Conditions

  • We may update or modify this Terms & Conditions page at any time.
  • Changes take effect immediately once posted on this website.

14. Contact Information

For questions or concerns regarding these Terms & Conditions:

Gulshan Health Spa

📍 Address: 45 Gulshan Avenue, Gulshan-1 Circle in Dhaka, Bangladesh.

📞 Phone: 01705517658

📧 Email: contact@gulshanhealthspa.com

🌐 Website: gulshanhealthspa.com